A Tip From Kinetic Computer Services ...
"There is a problem with the selected printer" when trying to print in Outlook
Description of the Problem
You are on a Microsoft Windows-based computer. There are certain e-mail messages you are unable to print in Microsoft Outlook. When you hit Print, a message appears that reads, "There is a problem with the selected printer. You might need to reinstall this printer. Try again, or use a different printer."This error may occur with every e-mail you attempt to print, or it may only occur with certain ones, while others print without any problems. If it is the latter case, then whether or not you have the problem is correlated with who the message came from. That is, most or all messages coming from a certain person or organization do have the error, but the error rarely or never occurs with messages coming from other parties.
You may have tried reinstalling the printer and/or using a different printer, as the error message recommends, and that did not help.
There can be more than one reason for this problem. To see whether or not the following solution applies to your situtation, perform the following test.
If the above test causes the message, "There is insufficent memory or disk space. Word cannot display the requested font," to appear, then the workaround and solution below should resolve your problem.
One of the fonts on your computer has become corrupted, or the Windows font library itself on your computer has become corrupted. The messages that you are attempting to print in Outlook contain a damaged or unregistered font. When you view the message, Outlook seamlessly substitutes a working font, so you are unaware of the problem, but when you attempt to print the same message, it produces the above error.
Before attempting the solution below, please test this workaround. Open one of your problem messages in Outlook. Use the "View in Browser" feature to view the message in your internet browser. In Outlook 2017, "View in Browser" can be found in the "Move" tab of the ribbon, inside an icon with a tooltip that reads "More Move Actions." It can also be invoked by holding the Alt key down and typing HAV. In earlier versions of Outlook, it is under the "View" tab of the ribbon.
Once the message is open in your browser, inspect the text of the message carefully and note any text that appears to be in a different font than it is displayed in Outlook.
Next, go back to the message in Outlook. Press Ctrl-A to select the entire message contents and Ctrl-C to copy it to the clipboard. Close Word if it is open, then create a new, empty Word document and press Ctrl-V to paste the message into it. You should get the "Insufficient memory or disk space" error again. Now scan the document and make a note of all the fonts it uses. Be especially observant of the fonts used by sections of text that appear different when you view the same message in Word, Outlook, and your browser.
When you believe you have identified all of the font or fonts that are causing the problem, proceed to the solution. If you cannot identify them, or if you find that the solution is too difficult or does not work for you, you can print the problematic messages from Word or your browser as an alternative to a permanent solution.
First, follow the procedure in the Workaround section above to identify the fonts that are causing you a problem. Next, before messing with your font library, confirm your findings as follows:
Perform the above steps 1-5 for every font you suspect of being the problem.
Now, you need to repair your font library. Do this with the following procedure:
If your Outlook problem was caused by a corrupted font library, the above steps should fix the problem. You should be able to print messages with your problem fonts now. If this did not fix the problem, then the font files themselves are corrupt. You will need to replace those fonts from a backup, from a working computer with the same operating system, by downloading them from the internet, etc.
Posted on August 16, 2018
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This tip is a free service of Kinetic Computer Services - professional network consultants serving the Houston area since 1998.
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